1. Booking Confirmation
All reservations made through Sithon Holidays are subject to availability and confirmation. A booking shall be considered confirmed only upon successful payment (full or partial, as applicable) and receipt of a confirmation notification.
2. Pricing & Availability
Room rates and availability are dynamic and may change without prior notice due to demand, seasonality, or hotel policies. Sithon Holidays reserves the right to update pricing at any time before confirmation.
3. Payment Terms
Customers are required to make payments using the available online payment methods, including debit card, credit card, UPI, or net banking. Certain bookings may require full prepayment as per hotel requirements.
4. Cancellation Policy
Cancellation terms vary depending on the hotel and rate plan selected at the time of booking. Any applicable cancellation charges will be in accordance with the specific hotel’s policy. Failure to cancel within the permitted time frame may result in applicable charges.
5. Booking Modifications
Requests for modification, including changes in dates, guest details, or room type, are subject to availability and approval by the hotel. Sithon Holidays does not guarantee that all modification requests can be accommodated. Additional charges may apply.
6. Guest Responsibilities
Guests are required to provide accurate and complete information at the time of booking. A valid government-issued identification must be presented upon arrival at the hotel, as per applicable regulations. Guests are responsible for adhering to the rules and policies of the respective hotel during their stay.
7. Limitation of Liability
Sithon Holidays acts solely as an intermediary between customers and hotel service providers. We shall not be held liable for any direct, indirect, incidental, or consequential damages arising from hotel services, including but not limited to service quality, availability, or disputes.
8. Privacy & Data Protection
Sithon Holidays is committed to safeguarding customer information. Personal data collected during the booking process is used strictly for reservation and service-related purposes and is handled in accordance with applicable data protection standards.
9. Amendments
Sithon Holidays reserves the right to modify or update these policies at any time without prior notice. Continued use of the platform constitutes acceptance of the revised terms.
10. Customer Support
For any queries, assistance, or concerns related to bookings, customers may contact the Sithon Holidays support team through the official communication channels provided on the website.
